General:

What is the TruCash Virtual Prepaid Card?

The TruCash Virtual Prepaid Card is not a credit card. It is a prepaid, stored value payment vehicle. Once funds are deposited on your card, you can make purchases for goods and services at millions of locations worldwide where Visa® is accepted. This card is for online use only.

Where can I use my TruCash Virtual Prepaid Card?

Your TruCash Virtual Prepaid Card can be used anywhere where the Visa® acceptance mark is displayed online. This card is for online use only. Please check with the merchant before attempting to make a purchase as some merchants do not accept prepaid cards. If a card is used for a foreign currency transaction, a fee will be charged to convert the transaction into Canadian currency. Please refer to the Fees page for further information. Transaction history can be viewed online on the Transaction History page. To view applicable fees, visit https://progressivemortgagesvirtual.trucash.com/, log in to your account and click on Fees.

Do I need to activate/register my TruCash Virtual Prepaid Card?

No, your card is pre‐registered.

Do TruCash Virtual Prepaid Cards have an expiry date?

Yes. TruCash Virtual Prepaid Cards expire on the last day of the month and year indicated on the front of the card.

Can I return merchandise purchased using a TruCash Virtual Prepaid Card?

For merchandise returns, you will need to deal directly with the merchant as each merchant has its own return policy. Keep the card and purchase receipts, even after the balance is depleted, as you may be asked to present them in order to process the return. When the merchant’s policy is to credit the card used for purchases (rather than provide cash or a store credit), the available balance on the card will be increased by the amount of the refund within a few days of the return.

Can TruCash Virtual Prepaid Cards be used for car rentals, hotels or travel reservations?

Not every merchant accepts prepaid Visa® cards but for those that do, the TruCash Virtual Prepaid Card can be used for car rentals, hotels or travel reservations. Please note these merchants may hold up to 20% in addition to the price of the transaction. Upon making your reservation, merchants may hold funds up to 30 days. During this time, you will not be able to use the funds on hold until they are released back onto your card. Please ensure you know the card balance beforehand to ensure there are sufficient funds to cover both the transaction and the hold. This card is for online use only.

Can recurring payments be made with a TruCash Virtual Prepaid Card?

No, the TruCash Virtual Prepaid Card cannot be used to make recurring payments.

How do I check the cash balance available on my TruCash Virtual Prepaid Card?

There are 3 ways to check your balance:

1.                    Visit https://progressivemortgagesvirtual.trucash.com/ and log in to your account. Your cash balance is shown at the top of the page.

2.                    Call TruCash customer service between Monday‐Friday (9am‐5pm EST) at 1‐800‐624‐6171 (in Canada/USA) or
1‐905‐212‐9100(elsewhere).

 

Contact:

How do I contact TruCash customer service?

To contact TruCash customer service, please email service@trucash.com or call between Monday ‐ Friday (9am ‐ 5pm EST) at 1‐800‐624‐6171 (in Canada/USA) or 1‐905‐212‐9100 (elsewhere). For lost or stolen cards, please email service@trucash.com.

  Who do I contact regarding a dispute or declined transaction?

To discuss a dispute or declined transaction, please call TruCash customer service between Monday ‐ Friday (9am ‐ 5pm EST) at 1‐800‐624‐6171 (in Canada/USA) or 1‐905‐212‐9100(elsewhere).

 

Profile:

How can I change/update my profile?

You can update your profile by visiting https://progressivemortgagesvirtual.trucash.com/, logging in to your account and clicking on the Profile page. If you have any questions or problems updating your profile, please contact TruCash customer service by email at service@trucash.com or call between Monday ‐ Friday (9am ‐ 5pm EST) at 1‐800‐624‐6171 (in Canada/USA) or 1‐905‐212‐9100 (elsewhere).

Why do you require additional information about me?

In order to meet bank compliance regulations, TruCash is required to gather additional information on their customers. TruCash maintains all personal data and will not disclose it toany commercial third party.

Will there be a credit check done on me?

No. If you are completing a transaction which requires TruCash to gather your personal information and/or Federal ID, it is for the sole purpose to comply with banking regulations.

 

Transactions / History:

Why should I check my transaction history?

It is your responsibility to review your transactions to ensure they are correct. To check your transaction history, visit https://progressivemortgagesvirtual.trucash.com/, log in to your account and click on the Transaction History page. Any errors must be reported to TruCash within 30 days of the transaction date or the transaction is considered correct and you will not be able to make a claim afterwards. Call TruCash customer service between Monday ‐ Friday (9am ‐ 5pm EST) at 1‐800‐624‐6171 (in Canada/USA) or 1‐905‐212‐9100 (elsewhere) or email service@trucash.com.

  How can I see the transaction history of my TruCash Virtual Prepaid Card?

To see your transaction history, visit https://progressivemortgagesvirtual.trucash.com/, log in to your account and click on the History Tab. You can see all transactions on this page.

 

Fees:

What fees are associated with my TruCash Virtual Prepaid Card?

There are no fees for making purchases with the TruCash Virtual Prepaid Card. However, there are fees that cover the cost of providing certain services. To view a list of applicable fees, visit https://progressivemortgagesvirtual.trucash.com/, log in to your account and click on Fees & Limits.